FAQs

You are welcome to contact our team at info@haesemathematics.com to request sample access.

Please note that due to the unique nature of some titles, we are unable to offer sample access to the full contents of the text. 

For our IB Diploma Programme textbooks, detailed syllabus references can be found in the Chapter Summaries of each text. Please refer to the webpage of your text in question for this document. 

For our IB Middle Years Programme textbooks, we have produced a Scope and Sequence document, which outlines the content which is covered in each textbook. The MYP series Scope and Sequence document can be found here. To see how the content of our MYP titles align with the Common Core State Standards (CCSS), please find more information here. 

For the Australian Curriculum series for years 11 and 12, please refer to the text's individual webpages for Chapter Summaries with links to both SACE and WACE curriculums. 

To see how our 2nd edition Mathematics for Australia titles align with the current Australian Curriculum 9.0, please refer here. 

Cambridge Assessment International Education publications contain syllabus references on the front page of each chapter. 

We do not provide answer keys for Investigations or MYP Global Contexts. Many of the questions are quite open-ended, with no single right or wrong answer. We feel that providing answer keys would imply there is a single correct answer to the questions, which is not the case for many of the questions.

Upcoming publications are shared on this website, our social media channels, and via our newsletter. 

To sign up to our Newsletter, please scroll to the footer of this page.

To preserve the integrity of the Assessment Tasks as a true evaluation tool, answers will only be allocated to users with Teacher access via Snowflake. (If you are using this title under other circumstances and require access to the answers, please contact our team at info@haesemathematics.com

Please contact our sales office at info@haesemathematics.com with a list of the books and quantities you are interested in, your delivery address, and any further information regarding your order. Our team will get back to you with a quote as soon as possible

While a majority of our online orders for individuals can be processed automatically, in some cases, your order may be diverted for manual processing in order to calculate freight charges to ensure a fair price is offered. Our sales team will be in touch with a quote as soon as they have determined the best delivery option for your order. 

If you are ordering on behalf of a school, institution, or bookseller, your order may require manual processing to calculate delivery, ensure the correct discounts are applied and we have all of the necessary information to process your order. 

If you are unable to make payment via credit or debit card via our online checkout, please contact info@haesemathematics.com who will issue a quote for your order, and send through our bank details.

Please note – as we are not based in Europe, we do not have an IBAN number. Banks can accept our SWIFT BIC number and account number instead.

Payments must be made in the currency indicated on the invoice. The sender accepts responsibility for the payment of all bank fees associated with the transfer, including those of the receiving bank. The full quoted amount must arrive into our bank account. Haese Mathematics reserves the right to ask for additional payment if bank charges have been levied. International customers are advised to speak to their bank to confirm the cost involved in sending a wire transfer.

Absolutely - an order can be placed online, but will need to be processed manually by our team. Please note that the final price shown on your online order email receipt will not show any discount or shipping and the order has not been paid. Customer service will be in touch with a firm quote which will take into consideration the discount that currently applies to your account, the shipping options available, and payment details.

We love to hear from new customers! Please email our sales team at info@haesemathematics.com and let us know as much information as possible: your trading name, billing address, preferred delivery address, contact telephone number, preferred currency (AUD, USD, Euro, GBP).

We may request additional information to verify your organisation such as a business registration certificate.

If you know which books you would like to order, please let us know the titles and amounts so we can prepare a quote for you. We are able to offer trade discount to booksellers; please understand that this discount is set and is not able to be altered or negotiated, and does not apply to shipping.

All orders must be prepaid before they are dispatched.

Please email your Purchase Order to info@haesemathematics.com and our sales team will assist you further.

If you are an Australian school, we can dispatch your order based on your Purchase Order if you have ordered with us before. If you would prefer to approve a quotation beforehand, please let us know.

If you are a school based in the USA, we are able to accept Purchase Orders with payment terms of 30 days. You are welcome to request a quotation prior to a Purchase Order being issued to ensure the final invoice will match.

If you are based elsewhere, we will issue a quote based on your Purchase Order quoting its reference number, but prepayment will be required.

If your school has a Snowflake institution management account, the administrator can purchase discounted subscriptions (and new standard price digital-only subscriptions) by credit card and gain instant access. The process starts with the "Purchase subscriptions" button on the Snowflake institution dashboard and then goes through the usual checkout steps on the website. Subscriptions will be automatically added to your Snowflake account once payment is made.

Purchases initialized through Snowflake will have a 15% discount automatically applied at the checkout. As digital subscriptions are not refundable or exchangeable after purchase, please check your order thoroughly before continuing.

For more information on discounted subscriptions and how they are calculated, please visit our Snowflake help page.

If you're unsure or unable to purchase through Snowflake, please contact our sales team at info@haesemathematics.com

You can send your order through our online system, or you can contact customer service at info@haesemathematics.com

It is vital that you communicate any specific delivery instructions, restrictions or requirements as early as possible in the ordering process as this may have an impact on the final shipping price.

You should consider the following before placing a very large order:

• - Can you accept a delivery on a pallet, or do you require the order to be delivered as individual cartons?
• - Do you have the equipment to lift a pallet from a side-loading truck?
• - Will a pallet and the equipment needed to move it fit through a door into the building and along corridors to the final storage area? Pallets are around 1.2m wide and can weigh up to 800kg.
• - Do you need delivery to an address that is not on the ground floor?
• - Do you have restrictions on delivery days and times?
• - Do you require a comprehensive packing list, or any additional paperwork such as a Certificate of Origin for customs purposes?

Our sales team will provide a quote and will look for the most economical shipping company to use. We are able to access preferential rates through several established shipping companies which include sea freight, international air cargo, and domestic linehaul services.  Delivery quotes are valid for between 7 and 14 days.

We can also assist you in using your own shipping account, or freight forwarder. Please read our Shipping Information as terms and conditions apply.

Tracking information will be provided for consignments travelling with couriers that offer a traceable service such as DHL, FedEx and Express Courier International (EMS) and Australia Post.

The information is normally displayed on the carrier’s website within 48 hours of dispatch, so we kindly request that you make your first check no less than 48 hours after receiving our email containing your tracking information.

For customers using Express Courier International (EMS) through Australia Post, the tracking number can also be used through the post office website of the destination country.

If you are still experiencing problems, please email customer service at info@haesemathematics.com with your name and invoice number and they will assist.

If you have paid to use a traceable delivery service, using your tracking number through the courier’s website will reveal the current status of your order. The courier company will normally contact you using the information supplied during ordering if the book is held for the payment of duties or if there is an issue with the delivery process.

If you are using Express Courier International, the tracking number provided can also be used through the Post Office of the destination country. This will provide more detailed tracking once the parcel has arrived in the final country. You may need to contact your local post office if delivery was attempted when you were not home.

Your tracking number will look similar to this: EE123456789AU

For customers with orders sent with sea or air cargo that we have arranged for you, customer service will keep you up to date when information is received from the shipper.

If you opted to use a non-traceable service, this was used at your own risk as the order cannot be tracked after dispatch.

If you used your own courier account or a freight forwader, you will need to contact them directly for support.

If you need support, please email customer service at info@haesemathematics.com who will be able to assist.

Please check your original order and invoice as occasionally customers do order the wrong book. If this is the case, please email customer service at info@haesemathematics.com and let them know which book you actually need. In most cases, we are able to offer the option of returning the book that was ordered in error. Please view our returns policy here.

Very rarely, the incorrect book will be packed. In order for us to sort the error, please send a photograph of the book you received and if possible, quote your invoice number. If the book is indeed incorrect, we will post a replacement at our expense as soon as possible and may ask for your help to return the incorrect book, also at our expense.  If you choose not to send a photograph of the book you have received, we will not be able to send a replacement until you do.

The customer service team respond to emails within 24 hours when they are received during the working week. Email queries, questions and orders received over a weekend or during a public holiday will be answered on the next available business day. Our business hours are Monday to Friday, 8.30am to 4pm (Adelaide, Australia).

All emails sent to us during a public holiday will receive our ‘out of office’ reply explaining when we will return. We respectfully request that customers do not send 'reminder' emails when they have received an out of office reply.

All email is answered in the order it was received (except for emergencies), particularly during busy periods and 'reminder' emails will not give your original email priority.

If you have not received a reply within 48 hours, please check your junk/spam box as your email host may have filtered our reply there. This is common for Gmail and Outlook. You may also like to try sending a short email from a different email address – our spam filter may have blocked your email provider, or your provider may have blocked us.  If you do find one of our emails in your spam folder, make sure to mark it as not spam so you can receive our future communication.

If you placed an online order but did not receive a confirmation stating that customer service will be in touch, please place your order again as it's possible that you entered an incorrect email address and we've been trying to contact you without success.

If you have still not heard from us, please call our office on +61 8 8210 4666.

If you are based overseas, due to time differences, it is probably best to send us an email to info@haesemathematics.com

If the book is being reprinted, you may place a backorder with us. We will send a quote for your approval and will contact you shortly before more stock arrives to arrange payment of your order.

For certain new titles, we may not be able to accept orders until the endorsement process is complete. We are happy to keep your details and contact you when backordering is available.

Sometimes, when a book runs out, we will not reprint. Our customer service team will be able to advise if this is the case. In some instances out of print books are available in a digital format through Snowflake.

In all cases, please contact our sales team at info@haesemathematics.com

When publications are replaced with new editions, the older edition will either be moved to our 'Previous Editions and Clearances' page, or will be removed from our website completely to prevent confusion. However, the publication may still be available in physical or digital form. If you cannot find what you are looking for, please email info@haesemathematics.com and let us know what you need. If the edition is still available, we will send through a quote.

As the content between the new and old edition can vary considerably, please do not purchase a newer edition if you are looking for the previous one.

For details on setting up an account and accessing digital Snowflake subscriptions, please see here.

Digital subscriptions can only be accessed via the Snowflake platform.

The digital products are NOT PDF files and PDF files of our books will not be given out under any circumstances. This is to protect our intellectual property.

The digital Snowflake subscriptions are not printable, apart from indicated worksheets and printable activities.

Some of our hardcopy textbooks come with a digital subscription included in the purchase. 

Please note that this subscription is linked to the initial owner, and we cannot transfer it to subsequent owners of the text.

Owners of second-hand books are welcome to purchase a new digital subscription via our website. 

The Snowflake subscriptions can be accessed via our offline viewer. Please refer here for more information. 

Please note that the digital subscriptions cannot be downloaded as pdfs. 

We have an offline viewer available for Snowflake. For more information please see here.

For more information on our Snowflake institution accounts, please see here.