We are fortunate to have long standing relationships with several respected carriers both international and domestic.
For Domestic Delivery:
Australia Post
TNT Road Express
RED Courier (local within Adelaide)
Mainfreight Transport (local and interstate palletised delivery)
For International Delivery:
From Adelaide FedEx
DHL
Australia Post Airmail
Australia Post Express Courier (EMS)
Kuehne & Nagel Air and Sea
From Germany UPS Standard
TNT
From USA FedEx Ground
UPS Ground
The price of the book on the website does not include a freight component and needs to be calculated separately. This will be added to any quote produced.
We will quote for the safest delivery method to your address. However, this may not always be the lowest priced delivery available. Delivery with the lowest-priced carrier may not always be the safest to your region. If you opt to use a shipping method that we do not deem safe for your region, it is used at your own risk; refunds or replacements will not be offered if the books are lost or damaged in transit.
Delivery time frame
Delivery times quoted by our sales team are only an estimate based on the information passed to us by the carriers and are subject to change without notice. Deliveries may be held up due to customs inspection, industrial or civil action, or weather-related events. If Haese Mathematics is advised by the carriers that disruption may occur or is occurring, we will inform you via email. Haese Mathematics is not responsible for any inconvenience incurred by shipping delays.
Tracking information
Tracking is provided for most of our orders. A separate email containing tracking information will be sent out once the order is on the way. It is the customers responsibility to observe the tracking information. We are not able to monitor consignments once they have left the warehouse.
Customers Preferred Carriers
If you choose to ship your order using your own freight account, please be aware that you do so at your own risk. You will need to book a collection and email through the shipping paperwork which we will forward to our warehouse. Our responsibility for the order ends when your carrier collects the order from our warehouse. Your carrier must flag any potential issues with the order before it is signed over to them (damaged boxes etc.). Any claims for loss or damage in transit must be made by you to your carrier directly.
Freight forwarders
If you would prefer to use your own designated freight forwarder, we would be happy to help.
For our Australian and German warehouses, we can arrange delivery to your forwarder (fees apply), or they can collect. Please let us know in advance what you would like us to arrange.
Your forwarder must let us know in advance if they have specific paperwork or labelling requirements that we need to consider. Failure to include this information may mean we cannot later help.
For delivery – we will arrange delivery to the address provided. Our responsibility ends when the goods are handed over to the forwarder. The forwarder must inform customer service of any issues with the condition of the consignment within 24 hours of arrival
For collection – we will make the goods available for collection at a time that is convenient for both parties. The party acting on behalf of the forwarder must flag any concerns with the condition of the consignment before they accept it. Once collected, our responsibility ends.
The consignee is responsible for all fees are charges involved with collection, export from Australia, transport, import into the destination country and any miscellaneous fees.
Should any damage or loss occur in transit after the goods have been handed over, claims must be made to the freight forward. We will not offer replacements for damaged goods in this case.
Freight forwarders from Germany to the UK
Since the UK left the EU, there have been several cases of consignments being returned to our German warehouse as the forwarder is not able, or willing to clear the items into the UK for re-export to the final destination. If you choose to use a UK forwarder, this is completely at your own risk. As we advise against this, should a consignment become lost, damaged, returned, or destroyed during this process, we will not be responsible and a refund or compensation is not available. You will be asked to sign a disclaimer acknowledging this.
Freight forwarders in the US.
Our US warehouse is primarily for orders dispatched to US customers. However, we can deliver small orders (up to US$2000) to freight forwarding services. Because we do not have an office base in the US, we are unable to complete export paperwork. We can only supply a commercial invoice. Orders sent to forwarders are sent at the customers risk and we cannot provide ongoing support after dispatch. If customers insist on sending an order for over US$2000 to a forwarder, we will require you to sign a waiver absolving us from any and all responsibility if your forwarder cannot later export the consignment. In that case, the books are not eligible for return and refund.
Customs duties and taxes
Many countries will levy an import tax or duty on imports over a certain value. Unfortunately, as the rules change regularly, we are unable to advise how much this will be. We encourage you to contact your local post office or customs authority before ordering to clarify this information.
Payment of duties and taxes must be made in the destination country by the recipient and are not included in the costs of the book or shipping paid to Haese Mathematics. We are not able to pay them on your behalf.
If the recipient chooses not to pay duties and taxes, the books may be destroyed by the customs authority of the receiving country, or returned to Australia. If the books are returned to us, and you ask for a refund, we reserve the right to recoup any fees charged back to us by the carrier or customs authority before a refund is issued (please refer to our Returns Policy for further information). If the books are destroyed, refunds or replacements will not be offered.
We will enclose a true and correct invoice with all goods. This will include the cost of the goods, the cost of freight, discount (if applicable), terms of delivery and the Harmonised Tariff Code which is recognisable by customs services worldwide. This information will also be included on a customs declaration. We will not falsify invoices, send dummy or doctored invoices, remove details, or make a false declaration under any circumstances. It is a criminal offense to make a false customs declaration and penalties are severe.
Import restrictions and required permits.
Haese Mathematics is aware that some countries require additional paperwork, import permits, or have import limits on certain goods. If additional paperwork is required before export, we will let you know the cost involved on the invoice. If you chose to not include the paperwork, the order is sent at your own risk and we will not assist with a customs dispute. Some carriers will not allow consignments to travel if export paperwork or import codes are missing. If you are aware that you require an import permit or if certain wording is required on your invoice in order to assist customs, please let Haese Mathematics know during the ordering process and we will work with you. If you fail to inform us of any restrictions, the after-ship support we are able to offer is extremely limited. You also risk return or destruction of your consignment in which case, refunds are not available.
